Barriers to Business Transformation – How Management Consultancy Services Could Help You Out

Change is always difficult and unwelcomed by the majority. This is the most important lesson that any manager learns. The opposition comes from all levels of the organization regardless of the layer being impacted. In many cases, the people who are most adversely affected by business transformation process are the people for whom the process is being implemented.

When dealing with such conditions, many managers make the mistake of fighting fire with fire. This is often the worst strategy that you could apply to such problems. What happens is very simple; change is resisted. Managers offer counter-resistance that badly disrupts the apple cart of the organization. The top management put the whole change strategy on back burner to sooth the nerves and keep things going.

In such cases, the managers bring about business transformation are often guilty of one minuscule and harmless looking oversight.

Excluding the Parties Affected By the Change

This is the worst thing that happen whenever a business transformation process is implemented. The main issue behind the problem is the core belief of the planning and implementation team that the organization suffers from one or more shortcomings. Usually, the most common points on the list are:

  • Lack of appropriate talent
  • Disdain for current practices
  • Disregard for the people being affected

These three factors lead to a faulty business transformation process that prevents the good from happening while introducing an element of resistance against change. This element starts to generate the feeling of discontent amongst the various layers of the organization.

The latest trend in dealing with such issues is to hire management consultants. The whole issue of planning, strategizing, implementation and post implementation reviews is left to them. This is a rapidly growing trend and has several good reasons in its favor.

How Management Consultancy Services Could Help In Business Transformation

To answer the question, it is important to understand what management consultants do?

Management consultants are management’s help line. They are there to advice the top and middle management of an organization. Consultancy services are often invaluable in solving problems that affect both the short term bottom line and the long term vision of the organization.

How Management Consultants Bring About Business Transformation

It is important to understand that business transformation is an ongoing process. A management consultancy services provider could only start the ball rolling. It is the responsibility of the organization to maintain the momentum and see the process to the very end.

The process of business transformation is a double edged sword. While the organization will benefit from the process, there will be people who will feel the burn of the process. It is from these quarters that the management consultants face the most resistance.

The process of bringing about business transformation begins by a thorough analysis of the currents problem. Management consultancy services usually have people of diverse skillset and experience on board. This is one reason behind the success of management consultants.

Once the situation has been analyzed and the challenges understood, it is time for solutions. Management consultancy services providers normally come up with an implementation plan that include the roadmap, a Cost-Benefit analysis and strategies for implementation of the plan.

It is now the organization’s responsibility to get things in motions. Under the supervision of management consultants and business managers, the road map implemented and the process of business transformation is completed with little to no hassle.

Achieving the Best Consulting Assignments

Navigating the corridors of consultancy power can be exceedingly complicated. The prevailing corporate behavior of each organization differs, and you need to fit in yet stand out at the same time. And it is no good behaving like a chairman when you get your first major consulting role.

“Organizational politics” is the unspoken process whereby some consultants achieve greatness, while others lust unproductively after power. If you are unprepared to graduate in this obscure science, then you can forget the walnut paneling and the Rolls Royce; they will never be your natural environment. You would in all probability be unhappy and insecure if you did achieve such power. Without the qualification or the desire, you would be far more suited to a more modest consulting position where you could use your talents and not worry about the “politics”.

Appointing a top consultant or a “core consultant” is a most sensitive decision, yet few organizations consistently operate a thoroughly efficient procedure for “growing” their own senior consultants. The benefit of promoting consultants from within is recognized by behavioral analysts and business schools, but people in power within client organizations may tend to resist internal consultancy appointments which could bring change. Ostensibly there to serve the shareholders’ interests, some company directors are primarily concerned with continuing to be company directors. Hence the furious desperation with which some takeover bids, clearly in the shareholders’ interest, are opposed. Reluctant to relinquish power, such opponents are unlikely voluntarily to help an advocate of change, especially if they may suffer personally as a result.

As an aspiring senior consultant, therefore, you must present such people with a clear political message. On the one hand, they must see you as a way to keep their power, but on the other they must realize you are no threat to them. In some organizations, there may be a consulting streaming process intended to identify talented consultants and expose them to a breadth of experience appropriate to a career in the upper levels of consulting. Membership of this “elite” gives you no immunity from politics; rather it exposes you to more. For not only will you experience the “acceptability barrier” with each step up the consulting ladder but you will also be competing with others of similar ambition. So you must know the culture of your client’s organization and the effect it has on those around you  – especially those in positions of power. But do not conclude that successful politics alone will bring you success  – top consultants are political but they also deliver.

You should see your route to the top like branches of the consulting tree. You should be aware which directions will lead to a dead end and you should be aware which department or team are climbing up the trunk of your client’s organization. Always work with successful teams. Working in departments with problems, may make it easier for you to justify your existence initially, but you will struggle to genuinely achieve anything. Working with successful departments can be more of a challenge initially, but you will have far more chances of success with ultimately much less effort, because you will be adding value.

Make sure that you have a clear vision of how far you should climb and which route you need to take in order to get to where you want to be. Like any journey, this route may change while you are on the move, but you should always be aware of your options. Is all of this effort worth it you may ask? Well a good strategy consultant should be earning at least $1m USD annually if they are operating independently. Strategy consultants operating in a core capacity will earn at least double this amount.

Business Consultant Certificate – Getting Business Consulting Clients

A high level of frustration can set in for a business consultant who feels as if all the consulting jobs are going to others. If potential clients are passing you by, perhaps you need to consider getting certified. A business consultant certificate course can teach not only the fundamentals of business consulting but also how to acquire and retain clients. Certainly people will choose someone who is certified if all other qualifications are the same. You earn a certificate through a training course that is highly specialized in the area of business consulting and a comprehensive exam at the completion of the course. The entire process can be finished in less than six months, even when working full time. The course content can help you become a better consultant while affording you a certification credential suitable for business cards, resumes, and marketing materials, such as websites and print ads.

The training course starts with the basics of consulting and covers the best practices of the industry. These include the models, methods, formulas, and processes that have been proven to be effective and efficient throughout the years and by many people. Business consultant certificate training courses also teach operational knowledge of the business, such as how to structure consulting assignments for the most productivity and how to manage and brand service lines. These alone can transform consulting businesses that are in a rut.

These courses also prepare students in the area of ethics. While consultants are aiming to make the company more efficient and profitable, professionals in the field never suggest a course of action that could be ethically inappropriate or non-compliant legally. Ethics considerations and guidelines are a necessary part of any consulting course curriculum. A business consultant certificate is a sign of a professional trained in business integrity and compliance.

The consulting benefit that you bring to clients can be turned on your own business during the coursework for the business consultant certificate. This specific and focused training will help you see how to effectively and efficiently complete the necessary tasks in the business of consulting. An efficient business is a more profitable one, and who doesn’t want that? The knowledge and skills gained are enough to motivate smart business consultants to take a course. However, the certification credential in consulting brings added value in the respect and trust it engenders in clients. Certification equates with professionalism in the business world.

The Importance Of Telecommunications Consultants

Telecommunications consultants are particularly vital to a company. They give expert advice on matters to do with telecommunication devices in the company. Such a professional advises companies on the best devices for their telecommunication needs.

The machines used in the field of information technology change very quickly. Companies need to keep abreast with the latest trends. Consulting in this field of work can be very lucrative.

There is no single company today that does not employ the use of computers, fax machines, and even telephones. This means that there is a large client base for consultants. It is possible to work for different companies at the same time. An individual does not have to be a full time employee of a company in order to provide consulting services. This line of work gives the individual a great level of flexibility. He or she just needs to know how to manage their time when working for more than one company at a time.

Providing such consultancy services require a loyal clientele. The fact that one does not work for a particular company means that they are not on the payroll of any of them. The company can easily get other professionals to offer the same service. In order to have a loyal client base, the individual has to put more effort. He or she must be very efficient in their work. Satisfying the customer every time they give a job is the only way of ensuring that clients remain loyal.

A loyal customer will more often than not recommend the consultant to other potential customers. This simply means translates to more money for the professional. In order to avoid the uncertainties of working as an individual, one can choose to work for a consulting firm.

Most companies prefer to outsource for consultancy services from consulting firms as opposed to individuals. This is because there is a greater assurance that they will get value for their money from such firms. Choosing to work for such a firm increases the chances of getting consultancy jobs. It also gives one the assurance of having a paycheck to look forward to at the end of the month or week.

It is however important for an individual to affiliate him or herself with a reputable consulting firm. There are firms that are notorious for the provision of substandard consultancy services. Working for such a firm is committing career suicide. One is better off working by themselves. Professionals who opt to work on their own need to consider the location where they intend to ply their trade.

Telecommunications consultants need to be located in areas where technological advancement is high. It is pointless to choose to work in a remote village where the level of technological advancement is very low. If there are no people using the telecommunications devices, there are no people to provide the consultancy services to. One must know where the trade will flourish and where it will not. Overall, it is a great way of earning a living especially for technology enthusiasts.

Window Coverings for Home Insulation

Changing the coverings on your windows can also enhance the look of your entire home, but it can also help you lower the heating costs especially during winter. Most homeowners think about the loom or appearance if there is one, that is why they choose to add blinds and covering on their window without realizing the goodness that it can provide within their home. Window coverings can help in conserving the heat within your home.
If you want an energy efficient home, you need to take a look at window coverings the next time you are going to shop for home decoration. It is important for you to know how window coverings can help in maintaining good insulation at home. Bay window treatments is not that effective when it comes to lowering your heating costs, but making the right choice can really help you offset your energy use. There are special bay window treatments that can form a dead air space that can entrap the heat within your home. This will prevent the heat from escaping inside your home so you can be rest assured that you will be comfortable and warm all throughout the winter months with the help of window coverings.

You will not have a hard time keeping your home hot during the entire winter months. If there is lesser heat that will reach your window, then there is a lesser amount of heat that will be lost. If you are looking for a perfect window coverings that you can use to increase the insulation inside your home, you need to know exactly what you need to look for. It is vital to carefully look for the perfect window covering, because not all of them are effective when it comes to home insulation.

You have to know that there are blinds which are made like a honeycomb that can trap air. The trap air within this blind is the insulation that can make your home warm during winter months. If you want to try other window coverings aside from blinds, you can choose window drapes that are especially created with multiple layers that can also trap dead air and serve as insulation. You need to look for window coverings that can trap so heat will be prevented from coming out if the house.

You need to avoid coverings that are not effective in giving insulation to your home. Single layers draped are not a good insulator, because it does not give the capability to rap air. You need to look for special information that particularly states that the window covering sis created to insulate homes. Labels are your first sign that you are choosing the right window coverings for your home. It is better to buy window coverings with the double purpose of beautifying and insulating your home. It is true that high quality window covering is not cheap, but it is a good investment if you want a comfortable and cosy home when winter months begin. Coverings are available all over the internet.

Why You Need a Water Softener

While some people seem to be okay with not having a water softener in their home, most people find that the benefits far outweigh the costs, especially if they have extremely hard water. If you have been considering installing a water softener in your home, you probably want to know as much as you can about this important and expensive system. There are many pros and cons to installing a water softener in Saint Paul or your area, so check out these 5 reasons why you need a water softener.
What Comes Out of Your Tap Isn’t Just Water

Water content depends upon your area, and you can go to your local city center to receive a water content report. Most water in the U.S. is considered hard water, which means that your water is filled with minerals such as calcium, sulfur, iron, lead, limestone, and magnesium. You may even have contaminants in your water supply. No matter how diligent your local water purification system is, there is simply no way to remove all minerals and impurities from your water until that water is inside your home. You may find a solution in a water softener, as this installation will remove these minerals and effectively “soften” your water.

Your Water Is Producing Scale

If you are seriously considering a water softener, then you have probably noticed scale buildup on your faucets, bathtubs, and toilets. This scale is made up of the minerals that are contained in your hard water. In addition to being unsightly, scale growth will slow the efficiency of your appliances (washing machines and clothes washers) and over time may even cause your appliances to break down. Water softeners remove these minerals and prevent scale from being produced. Plumbing experts say that water softeners can reduce scale growth by as much as 30%.

Hard Water Is Hard on Your Skin and Clothing

The minerals contained in hard water are quite harsh for your skin and clothes. When you switch to a water softener, you will immediately notice the change in your water. Since there are no longer mineral deposits in your water, you will notice that your soap and shampoos lather better. Your skin will also feel cleaner and less dried out following a shower, and your hair will be healthier. Since your washing machine no longer has to work as hard as it did when using hard water, your machine will be more efficient, and your clothing will be softer and cleaner. You will even notice that your dishes are cleaner and do not have scale growth.

Hard Water Is Costing You Money

Hard water makes your appliances work much harder than they normally should. Additionally, scale production on these appliances is harmful to them. Your hard water is basically decreasing the life expectancy of your appliances, which costs you money. You are even spending more money on soaps and detergents than you need to. With a water softener, you can better utilize these products.

Soft Water Tastes Better

For the most part, homeowners with water softeners prefer the taste of their soft water to their old water. The lack of minerals will definitely change the taste of your water, so this is something to consider when determining whether or not to install a water softener in Saint Paul. If you want the positive effects of the system without changing the taste of your water, there is always the option to leave your refrigerator and kitchen faucet unattached to the softener system.

Why You Should Consider Installing a Water Softener

If you live in the United States, odds are you have hard water. According to the U.S. Geological survey, almost 90% of homes in the United States have hard water. While hard water does not present any known health issues, it can cause problems with your appliances and plumbing. To help solve your hard water problems in Minnesota, you may consider a water softener installation in Minneapolis.
What Is Hard Water?

Hard water is, of course, not actually hard, and a water softener does not “soften” water. Hard water is water that contains dissolved minerals, such as calcium and magnesium. The minerals found in water occur there naturally as the water runs through soil that contains those specific minerals and dissolves them. A water softener removes the minerals from the water in order to prevent hard-water deposits called scale.

What Is Scale?

Scale is a buildup of the minerals found in water, and is responsible for the spots you get on your faucets, dishes, or car, and the filmy feeling left in your shower. But scale doesn’t just cause aesthetic problems; it can also shorten the life span of your appliances and can even lead to clogged pipes. As the scale builds up over time, it can clog your appliances, such as your dishwasher or laundry machine, making them less efficient and need to work harder to get the job done, and can slow the flow of your water.

What Is a Water Softener?

A water softener is a water treatment system that is hooked up to your water supply in order to remove hard water-causing minerals. Most water softener systems use a process called ion exchange to remove the minerals from the water by replacing them with something else. In most water softeners, the replacement is sodium, although potassium chloride is a more expensive sodium alternative.

What Is Ion Exchange?

During ion exchange, many water softeners will have a tank with resin beads. These resin beads have a negative charge. The resin beads will have positively charged sodium ions attached to them. As the water flows by, calcium and magnesium ions, which have an even stronger positive charge than the sodium, will be attracted to the negatively charged resin beads. As the calcium and resin ions attach to the resin beads, the sodium ions are released into the water.

Replacing the Sodium Ions

Most water softeners will automatically regenerate the resin with sodium ions when it has become full of calcium and magnesium ions, either after a certain period of time or after a certain amount of water has run through the system. To regenerate the resin, a brine solution of saltwater is poured through the system over the resin, washing the calcium and magnesium ions down a drain. As a result, water softeners will usually have a tank for you to fill with salt. Generally, adding salt is the only regular maintenance a water softener requires.

Benefits of Water Softeners

In addition to prolonging the life of appliances in the home and reducing the chances of clogged pipes due to scale buildup, having a water softener installation in Minneapolis can provide you with a few other benefits. For example, you will find that the film in your shower is reduced, and that your dishes and plumbing fixtures no longer have hard water spots. Hard water also reduces the ability of soap to lather and makes it harder to rinse. When using a water softener, you may notice that your skin and hair feel softer, and your clothing and soaps that can cause films and roughness are easier to rinse away.

Traveling Near & Far: Quick Tips When Traveling

Before you embark on your next trip, be sure to read the tips and advice written here in this article. Whether you are leaving for a weekend getaway or a month-long European vacation, these tips are sure to help keep you organized and prepared for whatever action comes your way.
1.Write out a summary of every single thing you will need before the the things you will want. A good way of getting sidetracked is forgetting a number of the important things that you meant to bring along (toiletries, comb, etc.). Avoid shelling out your ‘spending’ money on tooth brushes, soap, etc… when you can use this on souvenirs, food, drink and activities. 2. Look at the weather and understand what the local climate is going to be like when you visit. Too often (believe me, I have done this way too many times) people do not prepare ahead and arrive with shorts & flip flops when it’s cold & rainy…You will either have a horrible time roughing it, or spend a bunch of cash on new clothes you didn’t plan on buying. 3. Research legal laws as well as other customs that are specific towards the area you are traveling. The last thing you need is to offend anyone or get into trouble ignoring a law you knew nothing about (don’t get caned in Singapore!). It’s always smart to stay informed, so make certain you know the general rules & regulations prior to exploring. Being up to snuff on local customs always helps when interacting with the local people. 4. If you are traveling with someone else, be sure to stay close, together, as you stroll through town. Keep your mobile phones ON & ready… and avoid separating from each other. Every town has the criminals that prey on tourists and travelers as we are easily identified in foreign countries. I am not saying you need to be paranoid, but just keep your head up and take notice of your surroundings. For more travel advice on the local spots, check out taxi travel blogs and portals. 5. When traveling to remote areas by car, there is not always a convenient stop at every mile marker. When you are traveling with children, in particular, this can be very problematic (especially with screaming babies!!). Take along a sheet so you can drape it over the open doors of your vehicle…This will give some semblance of privacy when making that emergency pit stop on the side of the road. 6. One of my personal favorites: wear sunglasses if you want to be left alone on a plane! Most people will simply mind their own business and not to talk to you if they see you wearing sunglasses. Wearing sunglasses during a flight can be a great way to get some peace of mind…or sleep after a long weekend or trip. 7. When traveling to a foreign country, become familiar with the local law enforcement. Find out how to call police in the event of an emergency. Also look for the closest police station to your hotel. In the event you do need help, knowing this information will come in handy. 8. When traveling internationally, make sure that your data roaming is turned off on your wireless devices– including your cell phone. Data roaming charges can get very expensive. Instead, take advantage of free Wi-Fi hotspots available at places like airports, hotels, and restaurants. You can also use your free Internet connection when available to make cheaper calls through applications such as Skype.

Traveling the world can provide some of the best experiences you will ever encounter. The opportunity to meet new people, try new foods, and see distant lands that you’ve only seen in movies, can change your life. I’m all for spontaneous adventures, but just make sure to plan a little bit ahead so you can eliminate the confusion and chaos, while focusing on the best things in life! Be Grateful, Be Happy and LOVE LIFE!!

Home Based Business: Keys To Succeeding With Your Home Based Business

The most important of all home business secrets is to ask yourself, what would be the best business…what is the best industry?? One that would be able to let you earn money and work from home? Quite frankly, there are so many opportunities out there that it is easy to get overwhelmed and also have your money taken by scammers.There are some home business secrets you have to know and properly understand to help you identify the best home business for you. Another very important thing in home business secrets that you have got to understand is that any business that you start, there is going to be a learning curve. This could last from a few weeks to a few months depending on your effort and learning ability. During this learning curve you may get frustrated because you have put in a lot of money and have not made a sale. This is where having a good community of support will not only help you keep on track but also help cut down the learning curve. Growing your business to a level where you are able to earn a good amount of money takes time, effort and support from others. It’s very difficult for you to succeed if you do not have a mentor, if you do not have other people to support you. Even those successful online marketers you hear being talked about started slowly and gradually grew their businesses with the support of others. All successful online home business owners have gone through some learning experience. If you intend to start a home business or if you already have one and you haven’t gone through this learning curve, then you are yet to begin the journey to your success. You need to discover the sources of learning by going out there to ask or to look for the valuable information that will enable you to achieve your goals. Which people can you learn from? There are numerous secrets on how to get information but here are some that are considered to be very important; 1. Find a Proven Winner…and Find a Proven Winner that YOU LIKE! It is pretty simple… 1) Find something you are interested in (travel, cosmetics, weight loss, etc.). 2) Then Find the BEST company in that industry. Once you have narrowed it down, it all comes down to who you are most comfortable with and which team gives you the BEST chance to succeed. That’s the ultimate goal, correct? To Succeed…so position yourself the BEST way possible. 1.a. Do not try and re-invent the wheel. Word of advice: find an industry and a company that isn’t trying to invent something or ask you (which you will eventually be asking people to do this) to switch products or technologies… Stick to simple concepts: Sell something that people are already using, only this product/technology enhances the experience. For instance, look at Google… They didn’t invent the Search Engine…they only came up with the best, easiest search engine that was user friendly–and attracted users. Look at Wal-Mart…They did not invent the general store…they improved the general store with larger discounts and more variety. 2. Look Around (And Find Some Role Models). As you do your online home business, it’s important to look for people who are currently doing what you do and do it so well. You have to look for information related to graphic designing, online marketing, article marketing, web designing and a lot more.This means that your focus should be on getting people that are excelling in each field and are doing financially well.Find a good number of role models and established trusting working relationships with them. Consult them where you need support and learn as much as you can from their home businesses. If you are seriously looking forward to succeeding in your business, it’s important you look for such role models, who will support you to grow your online home business. 3. Who’s Been Successful? If you know any successful entrepreneurs around you, you will discover that they have all gone through some tough times. It’s never a smooth road to riches. They have had many times failed experiences before they had a breakthrough. One characteristic of successful entrepreneurs that cuts across is that they make their ideas to happen despite any challenges or temporary defeat. 4. Find the Experts in Your Company and Industry. Having an online business is one thing, but taking it from one level to another requires skills in marketing. Do you know any successful online marketers? Why not use them as your mentors? Look for marketers in your area of specialization who have plenty of information, knowledge and skills to share with you. Remember that these are specialists with a lot of expertise and who can easily help you to make your business a success. Use marketing forums to learn new knowledge and skills from experienced online marketers as this will help you greatly. Also make contact with them out of the forums to seek the support you need to grow your online home business. 5. Talk with Other Business Owners. There are many other businesses like yours which are already successful. Look for them online or in your country. Many times, they feel good to help you as long they notice that you are not their direct competitor. Try it out, you will get helped and end up being successful. 6. Keep Your Eyes Peeled and Ears Open. Have you ever noticed that there are numerous marketing ideas around you and everywhere you go? Why don’t you take advantage of that to get ideas that can work for you? The media is a good source of marketing ideas, which you can use to become innovative and to grow your online home business. 7. Live Life (Experiences). You can also read books about real-life experiences behind the businesses that have become successful in your marketplace. You will discover that most of them started from a humble beginning. Such real experiences are good and will play an important role in growing your online home business. Finally, If you find yourself ignorant in a subject, the best way to become knowledgeable is to find an expert in it to coach you or to look for a book and read it. Consider using these home business secrets to success to grow your home business.

10 Road Blocks to Effective Internal Consulting

10 Roadblocks to Success

How to avoid the pitfalls that can arise as you transform your internal services function to a consulting organization.

In our experience working with our clients, we have found that dealing with the following ten roadblocks was critical to successfully shifting from an internal service provider to an internal consulting practice. This holds true whether you are a Human Resources function, IT, Project Management, Finance or Corporate Groups.


Imagine HR professionals within an organization who serve as masters of marketing, able to sell their ideas, plans and programs to supportive leaders. They view themselves as internal consultants and their bosses as clients, both aligned in common goals. They skillfully understand the needs of their leaders and can translate all of their proposed initiatives into business value.

Sound too good to be true? Well, all it takes is a new model: shifting your internal service professionals to an internal consulting role. As a team, internal consultants are already familiar with the business’s strategy, processes, internal workings and needs. Whether in human resources, information technology or finance, they add value to the business by continually tailoring their products and services. Meanwhile, the intellectual capital from each project stays within the firm.

Avoid roadblocks on the path to success

In working with professionals who want to become internal consultants, I hear two main concerns:

a) How do you work differently with customers?


b) Our organization may not be ready.

Admittedly, if the organization does not understand the consultant’s new role and its benefits, or those at the top do not support the new role, it is almost impossible to move forward. To help ensure your company is well positioned for a shift towards internal consulting, I have identified the top ten roadblocks to becoming an internal consultant.

Roadblock Number 1: Fuzzy purpose and strategy

The worst thing that can happen is for the team to not have clear direction for the change and understand how it is connected to the business goals. Know why you are moving toward an internal consulting model, the resulting benefits to the team and the organization, and the plan for how you will get there. In short, build the case for action.

Questions to Ask

How clear are you about why you are moving to a consulting model? Are you and your team able to articulate the change and how it is aligned to the business strategy? Are you able to describe the rationale and benefits to your customers?

Roadblock Number 2: Senior Management not Engaged or Visible

As in any change endeavour, if senior management are not on engaged and willing and able to visibly support the change, it is doomed to failure. Be sure that senior management is on board and supportive. Work with senior leaders to help them understand the benefits of the change to the organization and its goals and describe their role in supporting the change in behavioural terms. Think about what they need to be saying, doing and recognizing to support the change.

Questions to Ask

How visible is the senior management support for becoming a consulting organization? Are they able to describe the benefits of the change to the whole organization? Do they know their role and what the key messages are for the change? Do they know what to say, do and reinforce (recognize) to support the change?

Roadblock Number 3: Neglect the Team

Internal consultants develop credibility by their ability to deliver consistently. Know the team’s skill and experience level and provide development where required. Be sure that the team has the ability and willingness to function as internal consultants.

Questions to Ask

Do all the members of the team have a development plan? Are members of the team clear on their roles? How will the team be organized? By portfolio, skill, client?

Roadblock Number 4: Absence of a Marketing Plan

Without a marketing plan it is difficult to know how your customers define success and which products and services add the most value. A marketing plan helps you to define your value proposition and develop measures for success. Draft a marketing plan that clarifies what your clients want and how they define value. Be sure you have defined your value proposition and the ultimate benefits of your products and services in client terms.

Questions to Ask

What are your key products and services and how do they add value for your clients? What is your core value proposition? Can you link this to the business of your clients? Have you identified key performance metrics? How will you measure performance?

Roadblock Number 5: Lack of Early Success

The development of a consulting practice can be daunting. Early in the process identify wins by identifying successful behaviours and outcomes for the team and for the organization. Look to the leaders in the organization who are supportive and with whom you can work. Work with those leaders who understand what you are trying to do and support it. Develop trust and show the organization the benefits of the consulting role by working with these managers. Communicate these wins.

Questions to Ask

Have you identified quick wins? Do you know where the support for your project is in the organization and which managers support you? Have you worked with your team to develop quick wins that can be communicated and used to build momentum?

Roadblock Number 6: Organization is Not Prepared

You have had the luxury of reading, studying, thinking and planning. For you the benefits and purpose of building an internal consulting organization are pretty clear. But remember, the organization has not had the same preparation and may not see the benefits as clearly as you do. Be aware that the organization will not take immediately to the new HR role. It will take time and successes. To start with, gain quick wins to prove the value of your strategy. Develop credibility. You do not have to turn the naysayers around; consulting success with supportive managers will create a positive effect and help move the organization forward.

Questions to Ask

Have you developed a change plan for the project? Does the plan include a sponsorship plan? Do you know who in the organization supports your project and who does not? Do you have risk strategies?

Roadblock Number 7: Lack of a Disciplined Process

Without a consistent approach it is difficult for your team and for their clients to establish positive working relationships. A consulting approach enables both the consultant and the client to see how they will work together and gain agreement on process and outcomes. Use a disciplined, planned consulting approach to working with your clients. Be sure to identify clear outcomes and deliverables.

Questions to Ask

Has your team developed/identified a consulting process or approach? Is this approach used consistently to deliver services? Are you clients clear on what the process is?

Roadblock Number 8: Lack of Accountability

Being a service provider in the organization you appear on the cost side of the ledger. Be sure to develop metrics that are meaningful to your function, your team and the goals of the organization. Develop a scorecard for the consulting organization so that you can see areas of improvement and communicate value effectively with the business.

Questions to Ask

Have you developed an internal consulting skills scorecard? Do you know your critical measures and have you set meaningful targets?

Roadblock Number 9: Disconnected from the Business

The barrier for many internal service providers is that they are not the core business of the organization and cannot communicate the benefit of their role to the business at it applied to the organization’s goals. So, unless HR, IT, Financial are the core business of the organization you need to help the business to understand how becoming a consulting organization will serve the goals and purpose of the company. As partners in the business, internal consultants leverage their expertise to meet the needs of the organization.

To be seen as supporting overall business goals, they must have knowledge and understanding of the business. Identify your value proposition.

Questions to Ask

Can you communicate the value of a consulting model in terms the business cares about? Are you able to articulate your value proposition in terms of the benefit to your clients? Can your clients articulate your value? What metrics are used to measure your value? What is your performance plan?

Roadblock Number 10: Lack of Communication

Organizations are complex entities. Communication is not only difficult, it is essential to the success of any venture. Do not assume that managers know what you and your team are up to. The best managers that I have worked with were all superb communicators, keeping their bosses and their clients informed about what they were up to and constantly telling the story of how their team added value to the business. Communication is not about information. It is about behaviour change. Provide success stories to senior leaders who are sponsoring the internal consulting project. Let them know that their support is working and that you appreciate their efforts.

Questions to Ask

Does your change plan have a communications strategy and plan? How do you communicate the success of the project to the organization? How do you engage key stakeholders in the communication plan? What behaviours does the communication plan support? Eliminate?


By avoiding these top 10 roadblocks, internal consultants can lay the groundwork for a successful consulting relationship built on aligned value with their “customers.” We hope that these 10 Roadblocks to success in implementing an internal consulting organization helped you to reflect on the factors that need to be considered and planned for in this venture.